Refund a fine

When a patron returns a copy that had been marked lost, paid for, and later returned, a credit is automatically created for the patron.
If the patron has no other fines – or fines that total less than the credit – you can refund the net amount of their fine.

To refund the amount owed if a patron has no other fines or fines that total less than the credit:

1. Select Circulation > Fines.
2. In the Find Patron field, scan or type a patron barcode or type a patron name.
   • If you scan a barcode, the patron's information appears automatically.
   • If you type the barcode or name, press Enter or click Go. If a list of patrons appears, select the one you want.

   The refund amount appears in parentheses and red text.

3. If you want to provide a receipt, do one of the following:
   • To print a receipt: Click Print Receipt to open a printable PDF.
   • To email a receipt. click Email Receipt, and then select the email addresses to include.
4. Click Update.
5. From the pop-up that appears, click Yes.