Set up password recovery for a Destiny Administrator account

To enable password recovery for a Destiny Administrator account, make sure the account has a current district-approved email address and SMTP is configured.

Complete the following steps before relying on email password recovery.

Verify the Destiny Administrator email address

1. At the district level, log in as the Destiny Administrator.
2. Select the Applications menu > District Setup.
3. Click the Users tab.
4. Next to the Destiny Administrator account, click .
5. In the Email field, enter or update the current district-approved email address.
6. Click Save.

Notes: District users must also have a current email address to recover their own passwords. Use a district-approved email address. A Destiny Administrator can reset a district user's password from the Edit District User page. If your district uses named Destiny Administrator accounts, those users should verify their accounts include a current district-approved email address. If a user can log in to the original Destiny Administrator account (destinyadmin), they can reset the password for a named Destiny Administrator account.

Verify the SMTP settings

Important: Do not change a working SMTP configuration just to complete this checklist.

1. At the district level, log in as the Destiny Administrator.
2. Select the Applications menu > District Setup.
3. Click the District Options tab.
4. Next to SMTP Settings, click Edit.
5. If SMTP settings are configured, click Test Server. If the test succeeds, leave the existing settings unchanged and skip the remaining steps.
6. If SMTP is not configured or the Test Server fails, work with your district's IT department or mail administrator to set up SMTP settings.
7. After making changes, click Test Server to confirm the connection.
8. If the Authentication Password field is cleared after testing, enter the password again.
9. Click Save.

Change a temporary Destiny Administrator password

Important: If Follett Software Technical Support provides a temporary Destiny Administrator password, log in with it and immediately change it.

1. At the district level, log in as the Destiny Administrator using the temporary password.
2. Select the Applications menu > District Setup.
3. Click the Users tab.
4. Next to the Destiny Administrator account, click .
5. Enter and confirm a new password.
6. Confirm or update the email address associated with the account.
7. Click Save.